Service Scope & Options
We service various industries across the globe, via varying service models. There is no “cookie cutter” approach because we believe in creating partnerships with our clients. Every account is uniquely structured to suit the clients ultimate goal and current needs.
Whether you are looking to offshore but need a foothold to buildup a core team to management your business operations in Southern Africa or if you are just looking for a cost effective team to augment your existing operations, there is no form of partnership. business model or requirements we wont look at.
Our motto is very simple, RAC Human Capital and its subsidiaries are nameless and faceless, we simply staff, manage and facilitate our clients business operations giving them the safety and stability of a well run, existing organization to grow in.
Industries Serviced
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Nature of Service
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Service Options
Keeping in mind that our services are all custom built per client, we are able to narrow down the two primary types of service we offer. By partnering with RAC Human Capital, you get to build your dream offshore team, without any of the pitfalls. Benefiting not only from the cost savings but also accessing difficult to place skills and languages.
Shared Services
Dedicated/Client Managed Services
- Ideal for your entry level placements of Tier 1 or Tier 2 Agents where no specialized skills are required.
- Shared management team and space
- Works well for start-ups who need to have maximum flexibility to upscale or downscale rapidly.
- Most cost effective option as all infrastructure is shared with similar accounts. (Although space and equipment is shared we have various systems implemented to ensure your confidentiality)
- Seats are filled based on agent availibility so your team might change from time to time (All agents placed on your account would still be fully trained and able to perform the tasks required)
- Perfect for peak periods and special projects where there may be an increase in customer touch points or workload in general.
- For clients wanting to establish a fixed, dedicated team offshore who will remain with them long term.
- Ideal for clients who want to take ownership of their offshore team whilst enjoying the infrastructure and support team provided by RAC and its subsidiaries.
- Easy transition from outsourcing to offshoring if needed.
- Dedicated Agents, Managers, Equipment and Space, that you do not have to share, which works well for clients who deal with confidential or sensitive information such as payroll.
- This option works well for small (2 seat) or large (50 seat) accounts.
- Standby agents, dedicated to your account for when one of your agents is sick or on leave.
What is included in your rate?
- Backup/standby agents
- Leave pay
- Equipment
- Space
- Payroll and HR services
- IT Services
- Training programs
What is NOT included in your rate?
- Performance Bonusses and other incentives
- Commission for agents working on sales accounts.